PC Guru, a venture of SMR
Solutions is promoted by a group of professionals who have spent a
good part of their professional life with various Indian and
multinational corporations.
PC Guru started its
service after carefully studying the gaps in terms of service
delivery which a computer user faces. Besides, the company resolves
issues faced by users, and also assists users in system usage and
system optimization. Service has always been the core focus area for
the company which come into existence long back in 1996-97.
PC Guru is the first
service of its kind in India which offers service to customers from 6
am in the morning to 12 am midnight everyday. This means that the
customer is able to avail the services any day and at any time of the
day. The greatest strength of the organization is that, over the
years, they are successfully delivering the commitments made to the
customers. Punit K Garghya, Director-Operations, PC Guru said,
“Here we assist our customers for all sorts of software and
hardware related problems by providing tele-support, chat support,
e-mail support and remote log-in support. As a result of this, a
customer can avail our services from anywhere in the country by just
calling on our toll-free technical helpline number or by logging on
to our services through the Web from anywhere and everywhere.”
On-site support is also provided for issues related to hardware.
Presently this service is being offered in NCR regions, but very soon
it will be available in the other cities as well.
The breed of service and
maintenance personnel in the company are skilled and semi-skilled
technicians. “At PC Guru we have always ensured that persons who
offer services are technically qualified, experienced and trained
professionals,” noted Garghya.
Security tops the
importance list for PC Guru, all engineers deployed for on-site
maintenance assignments are always in PC Guru uniform and carry an
identity card. “We use RIM technology, which, till now was being
used to maintain servers and IT set-ups of larger organizations. This
service is also prevalent in western countries for supporting
individual users. Since most of the software problems can be resolved
over phone or through remote access it saves time, effort and also
helps to reduce green house gases by avoiding unnecessary travel of
an engineer,” elucidated Garghya.
SMR has partnered with
OEMs including McAfee,
Symantec, Microsoft,
Toshiba, Zylog etc.
Broadband connectivity, being an important part of the company's
service, PC Guru has therefore partnered with Tata Teleservices and
is promoting broadband usage through Tata Photon+ and Zipbook which
has been recently introduced in the Indian market. Customers are
first explained the USP of the packages available, and depending on
their requirement are offered various plans. “We provide customers
with subscription packages both for individuals and organizations.
The basic subscription starts from Rs 1,299 for telephonic and Web
support. Other than this, on-site visit charges are extra. Customers
have an option to upgrade the services by using add-on packages which
are available keeping in mind requirements of different clients,”
pointed out Garghya. As online transaction is not that popular in
India, subscription can also be done through scratch cards which are
available at various outlets in NCR. “We have also partnered with
Spencer's Retails and the scratch cards would very soon be
available through their music world outlets in northern India,”
said Garghya.
Presently PC Guru operates
in Delhi, Dehradun, Meerut and Ranchi. However, PC Guru tele-support
through toll-free number and Web support services are available all
over India. “We intend to add new services periodically which would
include an online e-commerce portal where our subscribers will be
able to get special bargain offers on IT products. Besides we plan to
have a national presence in terms of on-site support by Dec 2010,”
concluded Garghya.